Email Templates

Name	Unique Name	Description
Appointment for Unauthenticated User using Appointment Types - For third party.	SchedulerUnauthenticatedUserAppointmentTypeEmailTemplateForThirdParty	Email template for confirmation of an appointment when appointments are scheduled using appointment types with third party video applications.
Appointment for Unauthenticated User using Appointment Types - For Amazon Chime.	SchedulerUnauthenticatedUserAppointmentTypeEmailTemplateForAmazonChime	Email template for confirmation of an appointment when appointments are scheduled using appointment types with Amazon Chime.
Appointment for Unauthenticated User using Engagement Channels-For Amazon Chime.	SchedulerUnauthenticatedUserEngagementChannelEmailTemplateForAmazonChime	Email template for confirmation of an appointment when appointments are scheduled using engagement channels with Amazon Chime.
Scheduled Service Appointment Confirmation Email	SalesforceSchedulerCreateApptEmailTemplate	Email Template to confirm scheduling of a service appointment.
Rescheduled Service Appointment Confirmation Email	SalesforceSchedulerModifyApptEmailTemplate	Email Template to confirm rescheduling of a service appointment.
Appointment for Unauthenticated User using Engagement Channels-For third party.	SchedulerUnauthenticatedUserEngagementChannelEmailTemplateForThirdParty	Email template for confirmation of an appointment when appointments are scheduled using engagement channels with third party video applications.
Canceled Service Appointment Confirmation Email	SalesforceSchedulerCancelApptEmailTemplate	Email Template to confirm canceling of a service appointment.
Experience Cloud: User Lockout Email	CommunityLockoutEmailTemplate	Email a user receives when they try to reset their password, but have been locked out because of too many failed login attempts.
Experience Cloud: New Email - Change Email Verification	CommunityChgEmailVerNewTemplate	Email that users receive on their new email when their email is changed
Group Service Appointments Enrollment Confirmation Email	SalesforceSchedulerGroupApptEmailTemplate	Email Template to confirm enrollment of an attendee to a Group service appointment.
Experience Cloud: One-Time Password Email	CommunityVerificationEmailTemplate	Email that users receive with their verification code.
Experience Cloud: Device Activation Verification Email	CommunityDeviceActEmailTemplate	Email that users receive with their verification code.
Experience Cloud: Old Email - Change Email Verification	CommunityChgEmailVerOldTemplate	Email that users receive on their old email when their email is changed
Contact: Follow Up (SAMPLE)	ContactFollowUpSAMPLE	Follow up on meeting
Experience Cloud: Self-Registration Micro-Batch Submission Error User Email	ExperienceCloudSelfRegMicroBatchSubErrorEmailTemplate	This email template applies to self-registration requests that are processed in batches after the request is submitted. A user receives this email when there is an error processing their self-registration request.
Leads: Web-to-Lead email response (SAMPLE)	LeadsWebtoLeademailresponseSAMPLE	Auto-response when new lead is submitted online.
SUPPORT: Case escalation notification (SAMPLE)	SUPPORTCaseescalationnotificationSAMPLE	Internal notification when case is escalated.
Leads: New assignment notification (SAMPLE)	LeadsNewassignmentnotificationSAMPLE	Internal notification to lead owner when new lead is assigned.
SUPPORT: Web-to-Case email response (SAMPLE)	SUPPORTWebtoCaseemailresponseSAMPLE	Auto-response when new case is submitted online.
SUPPORT: Case Response with Solution (SAMPLE)	SUPPORTCaseResponsewithSolutionSAMPLE	Standard template for responses to customer inquiries.
SUPPORT: New assignment notification (SAMPLE)	SUPPORTNewassignmentnotificationSAMPLE	Internal notification to case owner when case is assigned.
Experience Cloud: New Member Welcome Email - Passwordless Registration	CommunityPasswordlessRegistrationEmailTemplate	Email that new users receive with their one-time password during passwordless registration.
Provider Portal Welcome Email	Provider_Portal_Welcome_Email
SUPPORT: Self-Service New Comment Notification (SAMPLE)	SUPPORTSelfServiceNewCommentNotificationSAMPLE	Sample email template that can be sent to your Self-Service customers to notify them a public comment has been added to their case.
SUPPORT: Self-Service Reset Password (SAMPLE)	SUPPORTSelfServiceResetPasswordSAMPLE	Notification of new password when Self-Service password is reset
SUPPORT: Self-Service New User Login Information (SAMPLE)	SUPPORTSelfServiceNewUserLoginInformationSAMPLE	Notification of login and password to new Self-Service user
Experience Cloud: Forgot Password Email	CommunityForgotPasswordEmailTemplate	Notification of new password when a user’s password is reset (because they forgot it)
Experience Cloud: One-Time Password Email for Headless Forgot Password Verification	CommunityHeadlessForgotPasswordTemplate	Email users receive with their one-time password.
Experience Cloud: One-Time Password Email for Headless Registration Verification	CommunityHeadlessRegistrationTemplate	Email that users receive with their one-time password during the headless registration flow
Experience Cloud: Changed Password Email	CommunityChangePasswordEmailTemplate	Notification of new password
Experience Cloud: New Member Welcome Email	CommunityWelcomeEmailTemplate	Notification that user has been added to a site.
Scheduled Video Call Details for Authenticated Users	AppointmentManagementAuthenticatedEmailTemplate	Notification of a new scheduled appointment.
Scheduled Video Call Details for Unauthenticated Users	AppointmentManagementUnauthenticatedEmailTemplate	Notification of a new scheduled appointment.
Embed_a_Survey_Link	Embed_a_Survey_Link	Boilerplate content for when you embed a link to a survey in an email. You can't embed a survey link if you edit the merge fields or delete this template.
Embed_a_Survey_Question	Embed_a_Survey_Question	Boilerplate content for when you embed a link to a survey in an email. You can't embed a survey question if you edit the merge fields or delete this template.